Privacy Policy

Effective Date: January 1, 2026

Mainstream Technologies SA (“MainTechSA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information entrusted to us. This Privacy Policy explains how we collect, use, protect, and retain information in connection with our website, services, and communications.

This policy applies to information collected through our website, contact forms, service engagements, and related communications.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

Name, company name, email address, phone number
Inquiry details submitted through contact or assessment forms
Service-related communications and support requests
Information required to deliver contracted IT, network, security, or recovery services

Automatically Collected Information

When you interact with our website, we may automatically collect limited technical data:

IP address
Browser type and device information
Date and time of access
Pages visited and referring URLs

This data is used for security monitoring, troubleshooting, and performance analysis.

2. How We Use Information

We use collected information solely for legitimate business purposes, including:

Responding to inquiries and scheduling assessments
Providing and supporting IT, network, security, UAV, and forensic services
Communicating about projects, services, or operational matters
Improving service quality and operational reliability
Security monitoring, incident response, and fraud prevention
Meeting legal, contractual, and insurance obligations

We do not use your information for behavioral advertising or unrelated marketing purposes.

3. No Sale of Personal Information

MainTechSA does not sell, rent, or trade personal information. We do not share personal data with third parties for marketing purposes.

4. Limited Information Sharing

Information may be shared only in the following limited circumstances:

With trusted service providers (e.g., email, hosting, or infrastructure providers) strictly as required to deliver services
To comply with applicable laws, regulations, court orders, or lawful requests
To protect the rights, safety, and security of our clients, systems, or operations
As required for incident response, insurance, or legal defense

All third-party access is restricted to the minimum necessary and governed by confidentiality obligations where applicable.

5. Data Security

We implement administrative, technical, and physical safeguards appropriate to the nature of our services and the sensitivity of the information involved.

Access controls and least-privilege principles
Secure communication and encryption where appropriate
Monitoring and logging for security and operational integrity
Segmentation of systems and service environments

While no system can be guaranteed 100% secure, we take reasonable and professional measures to reduce risk.

6. Logging, Monitoring, and Incident Response

For security, quality assurance, and incident-response purposes, we may log certain interactions and technical events.

Logs may include timestamps, IP addresses, system identifiers, and communication metadata. Logs are access-restricted and handled in accordance with internal security and retention policies.

Logs are used to detect abuse, investigate incidents, support forensic analysis, and improve system reliability.

7. Data Retention

We retain information only for as long as reasonably necessary to:

Fulfill the purposes described in this policy
Support ongoing or contracted services
Meet legal, regulatory, insurance, or contractual obligations
Support security investigations or incident response

Retention periods vary based on the nature of the information and operational requirements. Data is securely deleted or anonymized when no longer required.

8. Sensitive Information

Do not submit sensitive personal data through our website or contact forms, including:

Passwords or authentication credentials
Social Security numbers or government IDs
Payment card information
Medical or health information

If sensitive information is required as part of a contracted service, it will be handled through secure, controlled channels.

9. Security, Surveillance, and UAV Services

Some services provided by MainTechSA involve security systems, surveillance infrastructure, autonomous platforms, or data collection in operational environments.

These services are deployed in accordance with applicable laws, client authorization, and contractual scope. Data collected through such systems is owned and controlled by the client unless otherwise specified by agreement.

10. Your Rights

You may request access to, correction of, or deletion of personal information we hold, subject to legal and contractual limitations.

Requests can be made using the contact information below. We may require verification before fulfilling requests.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or operational practices.

The effective date at the top of this page indicates the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Mainstream Technologies SA

Email: info@maintechsa.com

Phone: (210) 842-4194